CK99 Privacy
Policy

1 Introduction

CK99 operates the online gaming platform at ck99.bet and is committed to protecting the privacy of every player who registers and plays on our platform. This Privacy Policy explains in plain terms what personal data ck99 collects from you, how that data is used, who it may be shared with, and what rights you have over your own information.

By registering an account on ck99 or by continuing to use the ck99 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how ck99 handles personal data as described here, please do not register or continue using the platform.

This policy applies to all users of ck99, including registered players, visitors browsing the site without an account, and anyone interacting with ck99 content or services in any capacity. We review and update this policy periodically to reflect changes in our practices or applicable regulations.

2 Data We Collect

CK99 collects only the personal data that is necessary to operate your account, process transactions, and comply with legal obligations. Below is a summary of the categories of data we collect:

CK99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Collect Your Data

CK99 collects personal data through several channels depending on how you interact with the platform:

• Direct registration: When you create a ck99 account, you provide your name, contact details, date of birth, and payment information directly.
• Account activity: As you use ck99, we automatically record your gameplay history, transaction records, and session data.
• Device and browser data: When you visit ck99.bet, our servers automatically collect technical data including your IP address, browser type, and device identifiers.
• Cookies and tracking: CK99 uses cookies and similar technologies to remember your preferences and improve your experience on the platform. See Section 6 for full details.
• Identity verification: When you submit documents for KYC verification, we collect and store copies of those documents securely.
• Customer support: When you contact ck99 support via live chat or email, we retain records of those communications to resolve your query and improve our service.

4 How We Use Your Data

CK99 uses the personal data we collect for the following purposes:

• To create and manage your ck99 player account.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To verify your identity and age in compliance with our platform policies.
• To detect and prevent fraud, money laundering, and other illegal activity on ck99.
• To monitor gameplay for responsible gaming purposes and identify players who may need support.
• To send you account-related communications such as transaction confirmations and security alerts.
• To send you promotional offers and bonuses from ck99, where you have consented to receive them.
• To improve the ck99 platform, fix technical issues, and develop new features based on usage patterns.
• To comply with applicable legal and regulatory obligations.

5 Data Sharing

CK99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with our payment partners — including bKash, Nagad, and Rocket — solely to process your transactions. These partners are bound by their own privacy obligations.
• Identity verification providers: When KYC verification is required, we may share your submitted documents with certified identity verification services.
• Game providers: Third-party game developers whose games are hosted on ck99 may receive anonymised usage data to maintain game performance. They do not receive your personal identity or financial data.
• Legal and regulatory authorities: CK99 may disclose your data to law enforcement or regulatory bodies where required by applicable law or a valid legal order.
• Fraud prevention services: We may share technical data with fraud detection partners to protect the ck99 platform and its players from criminal activity.

All third parties with whom ck99 shares data are required to handle that data securely and in accordance with applicable privacy standards. CK99 does not permit third parties to use your data for their own marketing purposes.

6 Cookies

CK99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit ck99.bet. They help us remember your preferences, keep you logged in, and understand how players use the platform so we can improve it.

The types of cookies used on ck99 include:

• Essential cookies: Required for the ck99 platform to function. These cannot be disabled as they are necessary for login sessions and security.
• Functional cookies: Remember your preferences such as language settings and display options on ck99.
• Analytics cookies: Help us understand how players navigate ck99 so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity and protect your ck99 account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in and use certain features of ck99.

7 Data Retention

CK99 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are:

• Account and identity data is retained for the duration of your account plus a minimum of five years after closure, as required for anti-money laundering compliance.
• Transaction records are retained for a minimum of five years in accordance with financial record-keeping requirements.
• Customer support communications are retained for two years after the query is resolved.
• Technical and usage data is retained for up to two years for platform improvement and security purposes.

When data is no longer required for any of the above purposes, ck99 securely deletes or anonymises it so it can no longer be linked to you as an individual.

8 Data Security

CK99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ck99.bet.
• Encrypted storage of sensitive data including passwords and payment information.
• Strict access controls ensuring only authorised ck99 staff can access player data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the ck99 platform.
• Monitoring systems that detect and alert on suspicious access patterns or potential breaches.

While ck99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, do not share your login details, and contact ck99 support immediately if you suspect your account has been compromised.

9 Your Rights

As a ck99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact ck99 support with your request and we will respond within a reasonable timeframe:

• Right of access: You can request a copy of the personal data ck99 holds about you at any time.
• Right to rectification: If any of your personal data held by ck99 is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that ck99 delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask ck99 to limit how we use your data in certain circumstances.
• Right to data portability: You can request your personal data in a structured, commonly used format so you can transfer it elsewhere.
• Right to withdraw consent: Where ck99 processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time.

10 Minors

CK99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts on ck99.

If ck99 becomes aware that personal data has been collected from a person under 18, we will immediately suspend the account, delete the associated data, and take appropriate action. If you believe a minor has registered on ck99, please contact our support team immediately so we can investigate and act.

11 Changes to This Policy

CK99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that materially affect how we handle your personal data, ck99 will make reasonable efforts to notify registered players via email or an in-platform notification. We recommend bookmarking this page and reviewing it periodically to stay informed about how ck99 protects your privacy.

Continued use of the ck99 platform after any changes to this Privacy Policy have been published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ck99 handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available inside your ck99 account dashboard after login.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

Every privacy-related query is handled by a real member of the ck99 team — not an automated system. We take data concerns seriously and will always respond promptly and clearly.